Review your current software and workflows
Start by identifying the software you use today, the data you want to move and the way your team manages bookings, clients, payments, staff, stock and reporting.
Clear answers about Salon Manager
Salon Manager Frequently Asked Questions
Answers about salon software, online booking, payments, pricing, switching, training, support and data security.
Whether you are opening a business, comparing salon software or planning a move from another provider, use this page to understand how Salon Manager works and what to confirm during a personalised demonstration.
Packages from £29Options for independent businesses, growing teams, colleges and groups.
Cloud-based accessUse supported devices wherever the authorised team needs to work.
UK-based supportOnboarding, training, refresher sessions and ongoing assistance.
Single or multi-locationConfigure the system around different teams, sites and departments.
The direct answer
What is Salon Manager?
Salon Manager is UK-based cloud salon software and a connected salon booking system. It brings appointments, online booking, POS, payments, client records, forms, marketing, staff, stock and reporting together for salons, barbershops, spas, clinics, colleges and multi-location groups.
Confirm the fit
Use the demo for your real workflows
Ask to see the exact tasks your team performs: booking, deposits, checkout, consultation records, stock, reporting, permissions and any college or multi-location requirements.
Switching software
How to switch to Salon Manager
The exact process depends on your current provider, the quality of the data export, your selected package and your business setup. These five stages summarise the review, migration, configuration and training process described in the FAQs.
Confirm the data and export format available
Review client records, appointment history and other business information. What can be transferred depends on the current provider, export format, data quality and your Salon Manager setup.
Agree the package, setup and migration approach
The onboarding team reviews the size and structure of the business, the selected package, configuration requirements and any migration limitations before the move is confirmed.
Configure Salon Manager and import supported data
Prepare the system around your business and import important information where the available data can be supplied in a suitable format.
Complete onboarding and staff training
Use onboarding and training to help the team start confidently, then continue with UK-based support after the system goes live.
Migration scope and timing depend on the current provider, data quality and format, selected package and complexity of the business setup.
Salon software basics
Understanding Salon Manager and who it is for
Start with the fundamentals: what salon management software does, how Salon Manager is delivered and which business types it can support.
What is salon management software?
Salon management software helps salons, barbershops, beauty clinics, and training academies manage appointments, clients, staff, payments, stock, and reporting from one central system. It replaces paper diaries and disconnected tools with an all-in-one digital solution.
Why do salons use Salon Manager?
Salons use Salon Manager to simplify bookings, reduce no-shows, improve customer experience, increase revenue, and save time on daily administration. The software helps businesses run more efficiently while giving clients a smoother booking journey.
Is Salon Manager suitable for small salons and large salons?
Yes. Salon Manager is designed for independent salons, growing multi-location businesses, colleges, academies, and larger salon groups. The system scales as your business grows.
What makes Salon Manager different from other salon software?
Salon Manager combines appointment booking, online booking, integrated payments, reporting, client management, and support in one platform. UK-based support and industry experience also help salons receive practical assistance when needed.
Is Salon Manager cloud-based?
Yes. Salon Manager is cloud-based, which means you can securely access your salon system from multiple devices and locations with an internet connection.
Can I use Salon Manager on mobile devices?
Yes. Salon Manager can be accessed on desktops, tablets, and mobile devices, allowing salon owners and staff to manage appointments and business activity on the go.
Switching and onboarding
Moving from another salon software provider
The onboarding team reviews your current setup, available data and launch requirements before confirming the most suitable migration and training plan.
How do I switch from another salon software provider?
Switching to Salon Manager starts with understanding your current software, the data you want to move and the way your team manages bookings, clients, payments, staff, stock and reporting.
The Salon Manager onboarding team can help guide the setup and migration process, including importing important business data where possible. The exact process depends on your current provider, the quality of the data export, your package and your business setup.
The aim is to make the move as smooth as possible, with onboarding and training to help your team start confidently.
Can I transfer my existing client data?
Yes. Existing client records, appointment history and other important business data can often be imported into Salon Manager to help reduce disruption when switching systems.
What can be transferred depends on your current software provider, the export format available, the quality of the data and your Salon Manager setup. The onboarding team can review what is possible before migration and explain any limitations clearly.
This helps your team move to Salon Manager with useful client information already in place.
Will switching software interrupt my business?
Most salon businesses can transition with minimal disruption. Setup and migration are planned carefully to help ensure continuity during the switch.
How long does it take to get started?
Many salons can begin using Salon Manager quickly depending on business size, data migration requirements, and setup preferences.
Do I receive onboarding support?
Yes. Training and onboarding support are available to help salons get started confidently and ensure staff are comfortable using the system.
Appointments and online booking
Booking, diary control and client convenience
Online booking connects with the working diary so the business can offer greater convenience while retaining control over services, availability and booking rules.
Does Salon Manager include online booking?
Yes. Salon Manager includes online booking functionality so clients can book appointments through your website, booking link, social channels or branded app, depending on your setup.
Online bookings sync with the salon diary, helping reduce manual admin, missed calls and booking errors. Salons can control which services are available online, which staff members can be selected, how long appointments take, whether deposits are required and how booking rules or cancellation policies are applied.
Can clients book appointments 24/7?
Yes. Clients can make bookings online at any time, even when the salon is closed.
Does online booking sync with the salon diary?
Yes. Online bookings update automatically within the appointment diary to help prevent double bookings and scheduling conflicts.
Can clients choose specific staff members?
Yes. Clients can select preferred team members during the booking process if enabled by the salon.
Does the system send appointment reminders?
Yes. Automated appointment reminders can be sent to clients to help reduce missed appointments and no-shows.
Can clients cancel or reschedule appointments online?
Yes. Depending on your settings, clients can manage their appointments online within the salon’s booking policies.
Does the appointment system support recurring bookings?
Yes. Regular appointments can be managed and scheduled efficiently for repeat clients.
Can online booking help increase revenue?
Yes. Online booking improves convenience for clients, increases booking opportunities outside salon hours, and can help reduce gaps in the diary.
Payments and no-show protection
Deposits, card capture and connected checkout
Integrated payments, reminders, deposits, secure card capture and clear policies can work together to protect valuable diary time and simplify checkout.
Does Salon Manager include integrated payments?
Yes. Salon Manager supports integrated payment solutions that help salons take card payments more efficiently.
Can I take deposits for appointments?
Yes. Salon Manager can support deposits or prepayments during the booking process, depending on your package and setup.
Deposits help protect appointment revenue by encouraging clients to commit before they book. They are especially useful for high-value appointments, long services, peak-time slots, new clients, colour appointments, beauty treatments, aesthetic consultations and spa packages.
Deposits can be used alongside automated reminders, secure card capture and cancellation policies to help reduce no-shows and late cancellations.
Do payments sync automatically with appointments?
Yes. Integrated payments can connect directly with bookings and client records for simplified checkout and reporting.
Do you offer card capture?
Yes. Salon Manager offers secure card capture functionality to help salons reduce no-shows and protect appointment revenue.
Can I accept contactless and card payments?
Yes. Supported payment solutions allow salons to take chip and pin, contactless, and digital wallet payments.
Are payments suitable for multi-location salons?
Yes. Integrated payments can support salons operating across multiple locations.
Can I track payment performance and revenue?
Yes. Reporting tools help salons monitor sales, payment activity, and financial performance.
How can salon software reduce no-shows?
Salon software can help reduce no-shows by making appointments easier to remember, confirm and manage. Salon Manager supports automated appointment reminders, booking confirmations, deposits, secure card capture, cancellation policies and easier client communication.
These tools help clients stay informed before their appointment and give salons more control over valuable diary time. This is especially useful for colour services, beauty treatments, spa packages, aesthetic appointments and other higher-value bookings where missed appointments can directly affect revenue.
Does Salon Manager send reminder messages?
Yes. Automated reminders can be sent before appointments to reduce forgotten bookings.
Can I require deposits before confirming appointments?
Yes. Salons can request deposits or prepayments to encourage appointment commitment.
Can cancellation policies be applied?
Yes. Salons can define cancellation and booking policies that support business protection.
Why are online booking and reminders important for reducing no-shows?
Making appointments easier to manage while keeping clients informed helps improve attendance rates and reduce lost revenue.
Clients and marketing
Connected client records and more relevant communication
Client information recorded during booking, consultation and checkout can support a more consistent experience and more relevant follow-up communication.
Does Salon Manager store client records?
Yes. Client profiles can include contact information, appointment history, notes, preferences, and service records.
Can I track client history and preferences?
Yes. Staff can access client histories and notes to deliver more personalised customer experiences.
Does Salon Manager include marketing tools?
Yes. Marketing features can help salons engage clients through campaigns, promotions, and communication tools.
Can I send SMS or email campaigns?
Yes. Salons can communicate with clients using supported messaging and marketing features.
Can the software help improve client retention?
Yes. Better communication, personalised service, reminders, and loyalty-focused engagement can help improve client retention.
Teams, locations and reporting
Managing people, performance and business growth
Staff, permissions, sales and operational reporting remain connected to appointments and checkout, helping managers understand activity across one site or several locations.
Can I manage staff schedules within Salon Manager?
Yes. Staff schedules and appointments can be managed through the salon diary and scheduling tools.
Can different staff members have different access permissions?
Yes. Permission settings can help control access to features and information across the business.
Is Salon Manager suitable for multi-location salons?
Yes. Multi-site salons can manage multiple branches and teams within one system.
Can I track staff performance?
Yes. Reporting tools can help salon owners monitor staff productivity and performance.
Does Salon Manager include business reporting?
Yes. Reporting tools help salons monitor performance, revenue, appointments, and operational trends.
Can I track salon revenue and sales?
Yes. Financial reporting helps businesses monitor turnover, payments, and overall performance.
Can reports help improve salon performance?
Yes. Business insights can help salon owners make better decisions around staffing, marketing, services, and growth.
Does Salon Manager help salons grow?
Yes. By improving efficiency, client experience, online booking, and reporting, salons can create stronger foundations for growth.
Usability and access
Everyday use across the salon team
The system is designed for practical use by owners, reception teams, stylists, therapists, tutors, students and managers with appropriate access.
Is Salon Manager easy to use?
Yes. The system is designed to be user-friendly for salon owners, reception teams, stylists, therapists, and students.
Do I need technical knowledge to use the software?
No. Most salons can begin using the system with onboarding guidance and support.
Can multiple team members use the software at the same time?
Yes. Multiple users can work within the system depending on the salon setup and permissions.
Can I access the system remotely?
Yes. Because the software is cloud-based, salons can access it remotely from compatible devices.
Pricing and subscriptions
Packages, setup fees and what is included
Published starting prices provide a guide, while the final quotation depends on the package, users, sites, migration, hardware, payments and optional features required.
How much does salon software cost?
Salon Manager packages start from £29 per month. Pricing depends on your package, business size, number of users, number of locations and the features or modules you need.
Essentials starts from £29 per month, Premium starts from £49 per month, Premium+ starts from £99 per month and Enterprise pricing is available on application.
Every package includes cloud access, software updates, onboarding, refresher training and UK-based support. The Salon Manager team can help you choose the right setup for your salon, clinic, barbershop, spa, college or multi-location business.
Are there setup fees?
Yes. Salon Manager setup fees start from £199. The final setup cost depends on your business requirements, package, configuration, data migration needs and the level of onboarding support required.
Setup can include preparing your system, helping with configuration, supporting data migration where possible and making sure your team is ready to use Salon Manager confidently. Any setup costs should be confirmed before you join, so you know what is included from the start.
What is included in the subscription?
Every Salon Manager subscription includes cloud access, software updates, onboarding, refresher training and UK-based support. The features included depend on the package you choose.
Depending on your package, your subscription can include appointment books, online booking, POS, integrated payments, deposits, client records, consultation forms, stock control, loyalty, marketing, reminders, reporting, multi-location tools, college features and branded app options.
This means you can start with the tools your business needs now and upgrade as your salon grows.
Is Salon Manager suitable for growing businesses?
Yes. The platform is designed to support salons as they expand and evolve.
Security and data
Protecting access and managing information responsibly
Salon Manager provides security, permission and recovery processes, while each business remains responsible for its own data-protection policies and lawful use of client information.
Is salon data stored securely?
Yes. Salon Manager uses secure systems and processes to help protect business and client information.
Is Salon Manager GDPR compliant?
Salon Manager is designed to support salons in managing client and business data responsibly, including workflows that help with GDPR-conscious record keeping, secure access, permissions and client communication.
Salon Manager provides tools to help protect and manage data, but each salon is still responsible for how it collects, stores, updates and uses client information. Salons should keep privacy notices up to date, manage staff access carefully, review marketing consent and follow their own data protection responsibilities.
Who owns the salon’s client data?
The salon retains ownership of its client data.
Are backups performed automatically?
Yes. Salon Manager uses secure backup and recovery processes to help protect salon and business information.
As a cloud-based system, Salon Manager is designed to support reliable access and data protection for day-to-day salon operations. Specific backup, recovery and access arrangements can be confirmed during setup or through the Salon Manager support team.
Support and training
UK-based help before and after launch
Onboarding, training, refresher sessions and ongoing support help teams use the system confidently and resolve day-to-day questions.
What support is available?
Salon Manager provides UK-based support, onboarding, training and refresher sessions to help salons get started and continue using the system effectively.
The support team can help with appointment books, online booking, POS, payments, deposits, client records, stock, reporting, migration, setup and day-to-day software questions. Support is designed for real salon workflows, so owners, reception teams, stylists, therapists, tutors and managers can get practical help when they need it.
How do I contact support?
Support options may include phone, email, or online assistance depending on the service arrangement.
Is the system reliable?
Yes. Salon Manager is designed to provide stable access for day-to-day salon operations.
Do you provide training for staff?
Yes. Training and onboarding support are available to help salon teams use the software effectively.
Can I get help after setup?
Yes. Ongoing support is available after onboarding to help salons continue using the platform successfully.
Still have a question?
Speak to the UK-based Salon Manager team
Get clear answers about pricing, switching systems, online booking, payments, onboarding, training, support and the features your business needs.
