Customer Care

UK-based support, unlimited training and real people

Salon Manager includes onboarding, refresher training and practical support from a UK-based team that understands how salons, spas, clinics, colleges and multi-location businesses operate.

Training Guides
Book Training
Call 01865 649330

Support performance

Fast answers when your team needs help

Our support performance is measured using Salon Manager phone, support-ticket and platform-availability data.

99%
of calls answered within one minute

95%
of support tickets closed within 30 minutes

100%
Salon Manager uptime over the past 12 months

Performance figures are calculated from Salon Manager phone, support-ticket and platform data over the previous 12 months. Figures are reviewed regularly and updated when new reporting periods are available.

Ways to get help

Choose the support route that suits the question

Call the team, use a step-by-step guide or book focused training for yourself or your wider team.

Speak to a person
Call our UK support team
Talk through urgent questions or get practical help with the system.
01865 649330 →

Self-service help
Use step-by-step training guides
Find practical instructions for bookings, clients, bills, reporting and more.
Browse training guides →

Focused support
Book unlimited training
Arrange onboarding, refresher training or help with a specific workflow.
Book training →

Support throughout your journey

Help before launch, during onboarding and long after setup

Customer care is not limited to the first few weeks. Your team can return for guidance whenever people, processes or requirements change.

Stage 1

Planning and setup

Discuss your diary, services, team, data and operational priorities before launch.

Stage 2

Onboarding and training

Give your team practical training based on the workflows they will use every day.

Stage 3

Everyday support

Get quick help with bookings, payments, reports, stock, clients and system questions.

Stage 4

Ongoing improvement

Book refresher training when new staff join or when you want to use more of the platform.

Practical operational help

Support for the areas your team uses every day

The team can help explain the process, investigate an issue or arrange training where a wider walkthrough would be more useful.

Appointments and diary

Online booking

Client records

Bills and payments

Reports and performance

Stock and retail

Marketing and messages

Permissions and settings

Practical salon advice

Guides to help you run a stronger salon business

Explore practical advice on reducing missed appointments, understanding performance, reviewing prices and protecting profitability.

Appointments and revenueHow to reduce salon no-shows
Use reminders, deposits, card capture and clear cancellation policies to protect valuable appointment time.Read the guide →

Reporting and performanceThe key metrics every salon should track
Understand the figures behind revenue, retention, rebooking, utilisation, client value and business growth.Read the guide →

Pricing and growthSalon pricing strategies to increase profitability
Explore practical ways to review pricing, introduce packages, improve average spend and strengthen margins.Read the guide →

Costs and profitabilityCombating rising costs in your salon
Use reporting, pricing, retention, stock control and automation to protect profitability as costs increase.Read the guide →

Customer feedback

What customers say about our support

A selection of genuine feedback from salons, beauty businesses, spas and colleges using Salon Manager.

★★★★★

“From the initial onboarding through to ongoing support, the team at Salon Manager have been exceptional. Nothing has ever been too much trouble.”

Ego Hair

★★★★★

“I have been a customer for over 20 years and the support the staff have given me and my salon has been brilliant. They have the patience of a saint.”

Great Notley Hair & Beauty

★★★★★

“The support team are always helpful and responsive, and the system continues to evolve with the needs of modern salons.”

Sands Hairdressing

★★★★★

“The transition to Salon Manager was so good. They did everything for me stress free, and the training was brilliant and easy to follow.”

Chatabox Hair and Beauty

★★★★★

“The team are so efficient, knowledgeable and fast to respond. The switch across to Salon Manager was smooth and the system is quick and easy to use.”

The Boutique Spa

★★★★★

“Initial setup was well supported by the team, who always looked to solve any issue we may have had.”

City of Glasgow College

Learn at your own pace

Use our step-by-step training guides

Find practical guidance for common Salon Manager tasks, from diary management and client records to bills, payments and reporting.

Browse Training Guides

Get focused help

Book training for your team

Arrange a tailored session for new starters, refresher training or a particular area of the platform you want to use more effectively.

Book Training

Support questions

Frequently asked questions

Clear answers about Salon Manager support, training and availability.

Is customer support included with Salon Manager?

Yes. UK-based phone and email support is included for Salon Manager customers, alongside onboarding and access to training resources.

Do you charge for additional training?

No. Salon Manager training is unlimited, so you can book onboarding, refresher or focused training without an additional training fee.

Can new team members receive training later?

Yes. You can book further training when new team members join, when responsibilities change or when your business wants to use more areas of Salon Manager.

How can I contact the support team?

You can call 01865 649330 or contact the Salon Manager team by email. For non-urgent learning, you can also use the training guides or book a training session.

What are the customer-care opening hours?

The team is available Monday to Friday from 8:30am to 6:00pm and Saturday from 8:30am to 12:30pm.

Real support when it matters

Need help with Salon Manager?

Speak to our UK-based team, browse the training guides or arrange a focused training session for your team.

Call 01865 649330
Book Training
Contact Our Team

Opening hours: Monday–Friday 8:30am–6:00pm · Saturday 8:30am–12:30pm